hi88 Help Center

You must be at least 18 years old and a resident of Bangladesh. During registration, you'll need a valid mobile number and email address. We verify your age and identity through the KYC process before your first withdrawal.

Click Sign Up in the top navigation. Enter your mobile number, email, and create a password. Verify your phone with the SMS code we send. Once verified, log in and complete your profile with your full name and date of birth.

Go to the login page and click Forgot Password. Enter your registered email or mobile number. We'll send a reset link or code. Follow the instructions to create a new password. If you don't receive the message within 5 minutes, check your spam folder or contact support.

No. Each person can only have one account. Multiple accounts are against our terms and will result in permanent suspension. If you accidentally created a duplicate, contact support immediately to close the extra account before making any deposits.

We accept bKash, Nagad, Rocket, and Upay. All methods are available 24/7. Deposits appear in your account within 2 minutes. There are no deposit fees.

The minimum deposit is ৳350. You can deposit any amount above this limit. There is no maximum deposit limit, but your payment provider may have their own transaction caps.

Deposits are instant. Most payments appear in your hi88 account within 2 minutes. If your deposit does not arrive after 10 minutes, contact live chat with your transaction ID from bKash, Nagad, Rocket, or Upay.

Check your payment app to confirm the transaction was completed. If the money left your account but didn't reach hi88, take a screenshot of the transaction confirmation and send it to [email protected] or live chat. Include your hi88 username and the exact amount. We'll credit your account within 1 hour.

Log in and go to Withdraw in your account menu. Select your payment method (bKash, Nagad, Rocket, or Upay) and enter the amount. Enter your wallet number or account details. Confirm the request. First-time withdrawals require KYC verification and take up to 2 hours. After that, withdrawals arrive within 21 minutes.

KYC (Know Your Customer) is identity verification. You must complete KYC before your first withdrawal. Upload a clear photo of your National ID Card, Passport, or Driving Licence. Our team reviews documents within 12 hours. Once approved, all future withdrawals are fast.

The minimum withdrawal is ৳500. Daily withdrawal limits depend on your VIP tier: Copper members can withdraw up to ৳150,000 per day, Silver up to ৳280,000, Gold up to ৳540,000, and Platinum up to ৳1,000,000. There is no monthly limit.

If this is your first withdrawal, you need to complete KYC verification first. If you've already done KYC, pending status usually means we're processing your request. Standard processing is 21 minutes. Large withdrawals or security checks may take up to 2 hours. Contact support if your withdrawal is pending for more than 4 hours.

New players receive a 135% bonus on their first deposit, up to ৳11,000. Make a minimum deposit of ৳350. The bonus credits automatically. You must wager the bonus amount 23 times before withdrawing. The bonus is valid for 7 days from the deposit date.

All bonuses require 23x wagering. This means if you receive a ৳1,000 bonus, you must place ৳23,000 in total bets before you can withdraw the bonus or any winnings from it. Slots and lottery games count 100% toward wagering. Live casino games count 20%. Check the bonus terms for each promotion to see which games are eligible.

Yes. All players receive 1.0% daily cashback on net losses. VIP members get higher rates: Silver 1.15%, Gold 1.3%, Platinum 1.45%. Cashback is calculated at midnight and credited to your account by 10:00 AM. There is no wagering requirement on cashback—you can withdraw it immediately or use it to play.

We have 5,700 games from top providers including Evolution, CQ9, Spribe, JILI, and JDB. Our library includes slots, live casino, lottery, crash games, and fishing games. New titles are added every week.

Yes. All games use certified random number generators (RNG). We display the RTP (Return to Player) percentage for every game. For example, Super Keno has 97.7% RTP and Golden Bank has 97.6% RTP. You can verify fairness by checking the game provider's certification on each game page.

Some slots and lottery games offer demo mode. Click Try Free on the game card to play without wagering real money. Live casino and crash games require real-money bets. Demo mode is a good way to learn rules and test strategies before depositing.

First, check your internet connection. Clear your browser cache and cookies. Try a different browser or device. If the issue continues, your ISP may be blocking the site. Download the hi88 App (version 2.7.2, 41 MB) as an alternative. The app works even if the website is restricted.

Close the game and reopen it. Clear your browser cache. Make sure you have a stable internet connection (minimum 3 Mbps for live casino). If the problem persists, try a different game from the same provider. Contact support if the same game freezes repeatedly—we'll check with the provider and may issue compensation if the issue is on their end.

Yes. We use SSL encryption to protect all data transfers. Your financial details are never stored on our servers. We follow strict data protection standards and only share information when legally required. Read our Privacy Policy for full details on how we handle your data.

Go to Account Settings and select Security. Enable two-factor authentication (2FA) and link your mobile number. Each time you log in from a new device, we'll send a verification code to your phone. This prevents unauthorized access even if someone knows your password.