hi88 Privacy Policy

This policy explains how hi88 collects and handles information when you register, deposit, play games, or contact support. We operate gaming services for players in Bangladesh and follow data protection standards that keep your account secure and your transactions private.

By creating a hi88 account, you agree to the practices described here. If you disagree with any part, please do not register or use our services.

Information We Collect

When you register at hi88, we ask for your full name, date of birth, email address, and mobile number. This information verifies your identity and ensures you meet the 18+ age requirement for gaming in Bangladesh.

During your first withdrawal, you must complete KYC verification. We collect copies of your National ID Card, Passport, or Driving Licence to confirm your identity and prevent fraud. This process takes up to 12 hours and is required by financial regulations.

Transaction Records

Every deposit and withdrawal generates a record that includes the amount, payment method (bKash, Nagad, Rocket, or Upay), transaction ID, and timestamp. We store these records to process refunds, resolve disputes, and meet legal obligations.

Gaming Activity

We log every bet you place, including the game name, provider (Evolution, CQ9, Spribe, JILI, JDB), bet amount, result, and session duration. This data powers your transaction history, bonus tracking, and VIP tier calculations.

Data Type	Examples	Purpose
Account Info	Name, email, mobile, birthday	Identity verification, age check
KYC Documents	NID, passport, driving licence	Fraud prevention, withdrawal approval
Payment Data	bKash/Nagad/Rocket number, amounts	Process deposits, refunds, withdrawals
Game Logs	Bets, wins, RTP, session time	Transaction history, bonus rules, VIP status
Device Info	IP address, browser, OS	Security monitoring, prevent multi-accounting

Technical Data

When you visit hi88, we collect your IP address, device type, browser version, and operating system. This helps us detect unusual login patterns, prevent account takeovers, and enforce our one-account-per-person rule.

How We Use Your Data

Your personal information lets us operate your hi88 account. We process deposits within 2 minutes and withdrawals within 21 minutes because we have accurate payment details on file. We calculate your VIP tier (Copper, Silver, Gold, Platinum) by tracking your monthly turnover and apply the correct cashback percentage automatically.

We send promotional emails about reload bonuses, VIP upgrades, and new game launches. You can opt out anytime by clicking the unsubscribe link or emailing [email protected]. We still send transactional messages (deposit confirmations, withdrawal approvals, security alerts) even if you opt out of marketing.

Payment & Financial Security

hi88 does not store your bKash PIN, Nagad password, or Rocket security code. When you deposit, you complete the payment on the provider's secure platform. We only receive a confirmation message with the transaction ID and amount.

Withdrawal requests go through automated fraud checks. If your withdrawal amount exceeds your VIP tier's daily limit (Copper: ৳150,000, Silver: ৳280,000, Gold: ৳540,000, Platinum: ৳1,000,000), we hold the request until the next day. First-time withdrawals require manual KYC review and take up to 2 hours.

Payment Method Records

We store your bKash, Nagad, Rocket, or Upay account number to speed up future deposits and withdrawals. You can update this information in your account settings. If you want to withdraw to a different mobile money account, contact [email protected] with your NID for verification.

Where Your Data Lives

hi88 stores player data on secure servers located outside Bangladesh. We use encryption (TLS 1.3) during transmission and AES-256 encryption at rest. Access to personal information is restricted to employees who need it for account support, payment processing, or fraud prevention.

Game providers (Evolution, CQ9, Spribe, JILI, JDB) receive your user ID and bet history to operate their games. They do not see your real name, payment details, or contact information.

When We Share Information

We share data in three situations:

• Payment processors: When you deposit or withdraw, we send your mobile money number and transaction amount to the payment provider to complete the transfer.
• Legal requirements: If law enforcement agencies in Bangladesh request information under a valid court order, we provide the requested records.
• Business transfers: If hi88 merges with another company or sells assets, your account data may transfer to the new owner. We will notify you by email at least 30 days before this happens.

We never sell your personal information to advertisers, data brokers, or third-party marketing companies.

What Rights You Have

You can request a copy of all personal data we hold about you by emailing [email protected] with your account username and NID number. We will send a PDF within 7 days containing your account info, transaction history, bet logs, and KYC documents.

Correction & Deletion

If your name, email, or mobile number changes, update it in your account settings. For more significant changes (date of birth, NID replacement), contact support with supporting documents.

You can request account deletion by emailing [email protected]. We will close your account within 14 days after verifying your identity. We must retain transaction records for 5 years to meet financial regulations, but we will remove your name and contact details from these records.

Data Retention Rules

We keep different types of data for different periods based on legal requirements and business needs:

Data Category	Retention Period	Reason
Account profile	Until you request deletion + 14 days	Support active accounts
Transaction records	5 years after last activity	Financial regulations
KYC documents	5 years after account closure	Anti-money laundering laws
Game logs	3 years after last bet	Dispute resolution, RTP verification
Support messages	2 years after conversation	Service improvement, training

After these periods expire, we permanently delete the data from our systems. Backups containing deleted data are automatically purged within 90 days.

Players Under 18

hi88 does not accept registrations from anyone under 18 years old. If we discover that a minor has created an account, we immediately close it, void all bets, and return any deposited funds to the payment source.

Parents or guardians who find that their child registered at hi88 should contact [email protected] immediately with the account username and proof of age. We will freeze the account within 2 hours and begin the refund process.

Changes to This Policy

We update this privacy policy when we add new features, change data practices, or comply with new regulations. When we make significant changes, we email all active players at least 14 days before the new policy takes effect.

The "Last Updated" date at the top of this page shows when we made the most recent changes. We recommend checking this page every few months to stay informed about how we handle your data.

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