These terms govern your use of hi88 and apply to all players who register, deposit, or place bets on our platform. By creating an account, you confirm that you have read and accepted these terms in full.
Who Can Register an Account
You must be at least 18 years old and legally able to participate in online gaming under the laws of Bangladesh. We reserve the right to request proof of age and identity at any time. If you provide false information or create multiple accounts, we will close all accounts and void any pending bets or bonuses.
Only one account per person, household, and IP address is allowed. Players from restricted jurisdictions listed on our website cannot register or play. If you register from a restricted location, your account will be closed and funds forfeited.
Your Account and Login Security
You are responsible for keeping your login credentials secure. Do not share your password or allow others to access your account. If you suspect unauthorized access, contact us immediately at [email protected].
We may suspend or close your account if we detect suspicious activity, including but not limited to: logging in from multiple locations within a short period, placing identical bets from different accounts, or attempting to exploit software errors.
Account Verification: We may request documents (National ID Card, Passport, or Driving Licence) to verify your identity before processing your first withdrawal. This process typically takes 12 hours. Failing to provide documents within 7 days may result in account suspension.
Deposits and Payment Methods
We accept deposits via bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳350. Deposits are credited to your account within 2 minutes in most cases. If a deposit does not appear within 10 minutes, contact support with your transaction reference.
| Payment Method | Minimum Deposit | Processing Time | Fees |
|---|---|---|---|
| bKash | ৳350 | 2 minutes | None |
| Nagad | ৳350 | 2 minutes | None |
| Rocket | ৳350 | 2 minutes | None |
| Upay | ৳350 | 2 minutes | None |
You must deposit using a payment method registered in your own name. Third-party deposits (using someone else's bKash or Nagad account) are not permitted and will result in the funds being returned and your account suspended.
Withdrawals and Processing Time
The minimum withdrawal amount is ৳500. You can withdraw up to ৳150,000 per day unless you hold a higher VIP tier with increased limits. Standard withdrawal processing takes 21 minutes, but your first withdrawal may take up to 2 hours while we verify your account.
You must complete KYC verification before your first withdrawal. Submit a clear photo of your National ID Card, Passport, or Driving Licence through your account dashboard. Once approved, all future withdrawals will be processed without delay.
If you have an active bonus, you must complete the wagering requirement before withdrawing. Attempting to withdraw before meeting the requirement will forfeit the bonus and any winnings derived from it.
Bonus Terms and Wagering
Our welcome bonus gives you 135% on your first deposit, up to ৳11,000. To claim it, deposit at least ৳350 and opt in during the deposit process. The bonus must be wagered 23 times before you can withdraw.
Wagering Example
If you deposit ৳1,000 and receive a ৳1,350 bonus, you must wager ৳30,450 (৳1,350 × 23) on eligible games before withdrawing. Slots and lottery games contribute 100% toward wagering. Live casino games contribute 10%. Bets placed on multiple outcomes (e.g., betting on both red and black in roulette) do not count toward wagering.
| Game Type | Wagering Contribution |
|---|---|
| Slots | 100% |
| Lottery | 100% |
| Fishing | 100% |
| Live Casino | 10% |
| Crash Games | 50% |
Bonuses expire 7 days after being credited. If you do not complete the wagering requirement within this period, the bonus and any associated winnings will be removed from your account. You can cancel an active bonus at any time, but doing so will forfeit the bonus and winnings.
Placing Bets and Game Rules
All bets are final once confirmed. If you accidentally place a bet, we cannot cancel or refund it. Check your bet slip carefully before confirming. If a game disconnects while you have an active bet, the result will be determined based on the server record. You can view the outcome in your bet history.
In the event of a game malfunction, all bets placed during the malfunction period will be voided and stakes returned. If we identify a technical error that affects game outcomes (such as incorrect RTP or payout rates), we reserve the right to void affected bets and refund stakes.
Responsible Betting Limits
You can set daily, weekly, or monthly deposit limits through your account settings. Once set, these limits cannot be increased for 24 hours. If you need to reduce a limit, the change takes effect immediately. You can also request a self-exclusion period of 1 month, 3 months, or 6 months by contacting support.
Prohibited Activities
The following activities are strictly prohibited and will result in immediate account closure and forfeiture of funds:
- Creating multiple accounts to claim bonuses more than once
- Using VPNs or proxies to hide your location
- Colluding with other players to manipulate game outcomes
- Using bots, scripts, or automated software to place bets
- Exploiting software bugs or errors to gain an unfair advantage
- Depositing funds from stolen payment methods or fraudulent sources
- Attempting to reverse or cancel deposits after placing bets
If we suspect any of these activities, we will investigate and may request additional documentation. During an investigation, your account will be suspended and withdrawals frozen until the matter is resolved.
Account Suspension and Closure
We may suspend or close your account if you violate these terms, provide false information, or engage in prohibited activities. If your account is closed, any pending bets will be settled according to their outcome, but bonuses and promotional funds will be voided.
You can request account closure at any time by contacting support. If you close your account voluntarily, you can withdraw your remaining balance after completing any active wagering requirements. Self-excluded accounts cannot be reopened before the exclusion period ends.
Need help or have questions? Contact us at [email protected] or use our 24/7 live chat.
Dispute Resolution
If you have a complaint or dispute, contact our support team first. We will investigate and respond within 48 hours. If you are not satisfied with our response, you can escalate the matter to our management team by emailing [email protected] with "DISPUTE" in the subject line.
We keep records of all bets, deposits, and withdrawals for 12 months. If there is a discrepancy between your account history and our server logs, the server logs will be considered the official record.
Changes to These Terms
We may update these terms from time to time. When we make changes, we will update the date at the top of this page and notify you via email or an on-site message. Continuing to use hi88 after changes are posted means you accept the updated terms.
Major changes (such as modifications to bonus terms, withdrawal limits, or prohibited activities) will be announced at least 7 days before they take effect. Minor updates (such as clarifications or corrections) take effect immediately.
By registering on hi88, you confirm that you have read, understood, and agreed to these terms.
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