hi88 Responsible Gaming Policy
hi88 operates lottery draws, slots, and fishing games for players across Bangladesh. We take responsible gaming seriously and provide tools to help you stay in control of your spending, time, and gameplay habits. This page explains the account controls available to you, the age verification process we enforce, and where to find support if gambling becomes a problem.
Age Verification & Player Protection
All players must be 18 years or older to create an account or place bets at hi88. During registration, you provide your date of birth. Before your first withdrawal, you must complete KYC verification by uploading a National ID Card, Passport, or Driving Licence. Our team reviews these documents within 12 hours to confirm your age and identity.
If you are under 18, you cannot legally gamble at hi88. Creating an account with false information violates our Terms of Service and may result in permanent account closure and forfeiture of any balance.
Parents and guardians can reduce the risk of underage access by monitoring device usage, enabling parental controls, and keeping payment methods secure. If you discover that a minor has used your account, contact our support team immediately at [email protected].
Self-Imposed Limits You Can Set
hi88 allows you to set deposit limits and session time reminders from your account settings. These controls help you stay within your budget and manage how long you spend playing. Once you set a limit, it takes effect immediately. If you want to increase a limit, the new value applies after a 24-hour cooling period to prevent impulsive decisions.
Daily Deposit Limit
Choose a maximum amount you can deposit in any 24-hour period. For example, if you set a daily limit of ৳5,000, the system will block any deposit that would push your total above that threshold within the rolling 24-hour window. Lowering your limit takes effect right away; raising it requires a 24-hour wait.
Weekly & Monthly Deposit Limits
Similar to the daily limit, you can cap your deposits over a 7-day or 30-day rolling period. These longer timeframes help you control overall spending without having to reset a limit every day.
Session Time Reminders
Set a reminder to notify you after a specific duration of continuous play, such as 60 minutes or 120 minutes. The reminder appears as a pop-up, giving you a chance to take a break or end your session. This feature does not force you to log out but encourages mindful play.
| Limit Type | How to Set | Activation Time |
|---|---|---|
| Daily Deposit Limit | Account Settings → Limits | Immediate (increase: 24-hour wait) |
| Weekly Deposit Limit | Account Settings → Limits | Immediate (increase: 24-hour wait) |
| Monthly Deposit Limit | Account Settings → Limits | Immediate (increase: 24-hour wait) |
| Session Time Reminder | Account Settings → Gameplay | Immediate |
Self-Exclusion & Cooling-Off Periods
If you feel you need a longer break from gambling, hi88 offers two formal options: a temporary cooling-off period and permanent self-exclusion. Both options lock you out of your account, prevent deposits, and block promotional emails.
Cooling-Off Period (24 Hours to 30 Days)
Request a cooling-off period by emailing [email protected] and specifying the duration (minimum 24 hours, maximum 30 days). Your account will be suspended immediately. During this time, you cannot log in, deposit, or place bets. Any pending withdrawals are processed normally. When the period ends, your account reopens automatically, and you receive an email notification.
Self-Exclusion (6 Months or Permanent)
Self-exclusion is a more serious commitment. You can choose a 6-month or permanent exclusion. Once activated, your account is locked, and you cannot reopen it during the exclusion period. For a 6-month exclusion, your account may be reviewed for reopening after the 6 months expire, but only if you contact support and confirm you want to resume play. Permanent self-exclusion is irreversible: your account remains closed indefinitely, and any remaining balance is available for withdrawal only.
To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request." Include your full name, registered email, and preferred exclusion period. Our team will confirm the exclusion within 24 hours and send a confirmation email.
What Happens During Exclusion
- Your account is locked and inaccessible.
- All marketing emails and SMS notifications stop.
- You cannot create a new account using the same personal details.
- Pending withdrawals are processed; no new deposits are accepted.
Warning Signs of Problem Gambling
Gambling becomes a problem when it interferes with your daily life, relationships, or financial stability. Recognizing the warning signs early can help you take action before the situation worsens. Consider these questions:
- Do you gamble to escape stress, anxiety, or boredom?
- Have you borrowed money or used funds meant for bills to deposit at hi88?
- Do you feel the need to increase your bets to get the same excitement?
- Have you lied to family or friends about how much you gamble or how much you have lost?
- Do you struggle to stop playing even after significant losses?
- Has gambling caused arguments with your partner or family members?
If you answered yes to two or more of these questions, you may be developing a gambling problem. Reaching out for support is a responsible step, not a sign of weakness.
Support Resources in Bangladesh
If you need help with problem gambling, several organizations in Bangladesh and internationally offer confidential support, counseling, and treatment programs. These resources are free or low-cost and staffed by trained professionals who understand gambling addiction.
Local Support
The Bangladesh Medical Association and several private mental health clinics in Dhaka, Chittagong, and Sylhet provide addiction counseling services. While gambling addiction services are still emerging in Bangladesh, general addiction counselors can offer guidance and referrals. Contact your nearest mental health clinic or hospital to inquire about available programs.
International Organizations
- Gamblers Anonymous: A global fellowship with online meetings accessible from Bangladesh. Visit gamblersanonymous.org to find meeting schedules and online chat groups.
- GamCare (UK): Offers phone and online chat support. While based in the UK, their resources and self-help tools are available to anyone. Visit gamcare.org.uk.
- BeGambleAware: Provides information and links to treatment services. Visit begambleaware.org.
For immediate crisis support, contact the National Mental Health Helpline in Bangladesh at 01779554391 or reach out to a trusted family member or friend.
Contacting the hi88 Responsible Gaming Team
Our responsible gaming team handles all requests related to limits, cooling-off periods, self-exclusion, and account reviews. You can reach them by email at [email protected]. Include your registered email, account username, and a clear description of your request. The team responds within 24 hours on weekdays and 48 hours on weekends.
Email: [email protected]
Response Time: Within 24 hours (weekdays), 48 hours (weekends)
What to Include: Your registered email, username, and a brief explanation of your request (e.g., "I want to set a 6-month self-exclusion" or "I need help adjusting my deposit limit").
For general inquiries, you can also use the 24/7 live chat available from any logged-in account. The chat team can guide you through the process but cannot activate exclusions or limits without a formal email request.
If you are playing within your means and enjoying your time at hi88, we welcome you back to the games.
Return to Home