hi88 Withdrawal & KYC Guide

This guide shows you how to withdraw your winnings from hi88 and complete the one-time KYC verification. You'll learn what documents you need, how long it takes, and what to do if your withdrawal gets delayed. Follow the steps below to get your money sent to bKash, Nagad, Rocket, or Upay within 21 minutes.

Withdrawal Limits & Processing Time

hi88 processes withdrawal requests quickly, but you need to know the limits and timing before you submit your request. The minimum withdrawal amount is ৳500. You can withdraw up to ৳150,000 per day. VIP members at Gold and Platinum tiers have higher daily limits.

VIP Tier Monthly Turnover Daily Withdrawal Limit Processing Time
Copper ৳0 ৳150,000 21 minutes
Silver ৳30,000 ৳280,000 21 minutes
Gold ৳95,000 ৳540,000 21 minutes
Platinum ৳300,000 ৳1,000,000 Priority (under 15 minutes)

First Withdrawal Takes Longer

Your first withdrawal request will take up to 2 hours because hi88 needs to verify your account and documents. After your KYC is approved, all future withdrawals are processed in 21 minutes.

How to Request a Withdrawal

  1. Log Into Your Account

    Open the hi88 website or app and log in with your registered mobile number and password. Go to the account section by tapping your profile icon.

  2. Select Withdrawal

    Tap the Withdrawal button in the main menu. You'll see your current balance and available withdrawal amount (balance minus active bonus locks).

  3. Choose Payment Method

    Select bKash, Nagad, Rocket, or Upay. Enter the account number where you want to receive the money. Make sure the name on your payment account matches your hi88 account name.

  4. Enter Amount and Confirm

    Type the amount you want to withdraw (minimum ৳500). Review the details and tap Confirm. If this is your first withdrawal, you'll be asked to upload KYC documents before the request is processed.

  5. Wait for Approval

    hi88 reviews your request and sends the money to your payment account. You'll get a notification when the transfer is complete. Check your payment app to confirm the funds arrived.

Bonus Wagering Must Be Complete: You cannot withdraw funds that are locked to an active bonus. Finish the wagering requirement (23 times the bonus amount) before requesting a withdrawal.

Supported Payment Methods

hi88 supports four mobile payment systems used across Bangladesh. Withdrawal times are the same for all methods. There are no fees for withdrawals.

  • bKash Deposit: 2 minutes Withdrawal: 21 minutes
  • Nagad Deposit: 2 minutes Withdrawal: 21 minutes
  • Rocket Deposit: 2 minutes Withdrawal: 21 minutes
  • Upay Deposit: 2 minutes Withdrawal: 21 minutes

You can only withdraw to an account that is registered in your name. hi88 will reject withdrawals to third-party accounts or accounts with names that do not match your KYC documents.

KYC Verification for First Withdrawal

KYC (Know Your Customer) verification is required before your first withdrawal. This is a one-time process that confirms your identity and protects your account. hi88 reviews your documents within 12 hours. You only need to do this once.

KYC verification prevents fraud, ensures that withdrawals go to the correct person, and complies with financial regulations in Bangladesh. All legitimate gaming platforms require KYC.

  • Upload clear, high-resolution photos
  • Make sure all four corners of the document are visible
  • Use good lighting (no shadows or glare)
  • Do not edit or crop the image
hi88 KYC document verification interface showing upload fields for National ID and address proof

Required Documents

You need to upload one government-issued ID document. hi88 accepts the following:

National ID Card (NID)

Front and back photo of your Bangladesh NID. Make sure your name, photo, NID number, and date of birth are clearly visible.

Passport

Photo page of your valid passport. The document must not be expired. All text and the passport number must be legible.

Driving Licence

Front and back photo of your Bangladesh driving licence. The name and photo must match your hi88 account information.

Privacy & Security

hi88 encrypts and stores your documents securely. Your information is never shared with third parties. Documents are only used for account verification and legal compliance. You can request deletion of your data by contacting [email protected].

Document Upload Steps

  1. Go to Account Settings

    Log into hi88 and tap your profile icon. Select Account Settings, then tap KYC Verification.

  2. Select Document Type

    Choose the document you want to upload (NID, Passport, or Driving Licence). Follow the on-screen instructions for the specific document type.

  3. Take or Upload Photos

    Use your phone camera to take clear photos of the front and back of your document. You can also upload photos from your gallery if you already have them saved.

  4. Submit for Review

    Tap Submit after uploading both sides of your document. hi88 will review your documents within 12 hours and send you a notification when verification is complete.

If your documents are rejected, hi88 will tell you why. Common reasons include blurry photos, missing corners, expired documents, or name mismatches. You can resubmit corrected documents immediately.

Why Withdrawals Get Rejected

If your withdrawal request is rejected, hi88 will send you a message explaining the reason. Here are the most common causes and how to fix them:

Rejection Reason What It Means How to Fix It
KYC Not Approved Your identity documents have not been verified yet, or they were rejected. Upload clear photos of your NID, Passport, or Driving Licence. Wait for approval before requesting withdrawal again.
Bonus Wagering Incomplete You have an active bonus with unfinished wagering requirements. Check your bonus progress in the account section. Complete the wagering (23x the bonus amount) or forfeit the bonus to unlock your balance.
Below Minimum Amount You requested less than ৳500. Enter an amount of at least ৳500 and resubmit.
Name Mismatch The name on your payment account does not match your hi88 account or KYC documents. Use a payment account registered in your own name. Contact support if you need to update your account name.
Exceeds Daily Limit Your withdrawal request is more than your daily limit. Lower the amount or split it into multiple requests over different days. VIP members can request higher limits.
Suspicious Activity hi88 detected unusual account behavior or potential fraud. Contact [email protected] to review your account. You may need to provide additional verification.
Need Help? If your withdrawal is rejected and you don't understand why, contact hi88 support via 24/7 live chat. The support team can check your account and tell you exactly what needs to be fixed.

Common Questions

How long does the first withdrawal take?

Your first withdrawal takes up to 2 hours because hi88 needs to verify your KYC documents. After your account is verified, all future withdrawals are processed in 21 minutes.

Can I withdraw to someone else's bKash account?

No. hi88 only allows withdrawals to payment accounts registered in your own name. The name on your bKash, Nagad, Rocket, or Upay account must match the name on your hi88 account and your KYC documents.

What happens if I submit a withdrawal request on Friday night?

hi88 processes withdrawals 24/7, including weekends and holidays. Your request will be reviewed and approved within 21 minutes, regardless of the day or time.

Do I need to upload KYC documents every time I withdraw?

No. KYC verification is a one-time process. Once your documents are approved, you can withdraw as many times as you want without uploading documents again.

Can I cancel a withdrawal request after I submit it?

Yes, but only if the request has not been processed yet. Go to your transaction history and tap Cancel next to the pending withdrawal. Once the money is sent to your payment account, you cannot reverse it.

What if my KYC documents are rejected?

hi88 will tell you why your documents were rejected (blurry photo, missing corners, expired document, etc). Fix the issue and resubmit. You can upload new documents as many times as needed.

Is there a fee for withdrawals?

No. hi88 does not charge any fees for withdrawals. You receive the full amount you requested. Your payment provider (bKash, Nagad, etc) may charge a small transaction fee on their end.

How do I increase my daily withdrawal limit?

Play regularly to increase your monthly turnover and move up VIP tiers. Silver members can withdraw up to ৳280,000 per day, Gold members up to ৳540,000, and Platinum members up to ৳1,000,000. Check the VIP section for full tier benefits.

Can I withdraw bonus money?

You can only withdraw bonus money after you complete the wagering requirement. For example, if you received a ৳1,000 bonus, you must wager ৳23,000 (23x the bonus) on eligible games before the bonus converts to withdrawable balance.

What if the money doesn't arrive in my payment account?

Check your transaction history in hi88 to confirm the withdrawal was approved. If the status shows Completed but you did not receive the money, contact hi88 support with your transaction ID. The team will investigate and resolve the issue within 24 hours.

Ready to Start Playing?

Create your hi88 account now. Deposit with bKash, Nagad, or Rocket and claim your 135% welcome bonus up to ৳11,000. Fast withdrawals, verified games, secure accounts.

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